Terms of service
Last updated: February 2026
OVERVIEW
This website is operated by RootCauseDr (“we,” “us,” or “our”). Throughout the Site, the terms “we,” “us,” and “our” refer to RootCauseDr
Root Cause DR offers this website, including all information, tools, products, memberships, digital offerings, and services available from this Site (collectively, the “Service”), conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our Site and/or purchasing something from us, you engage in our Service and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and policies referenced herein or available by hyperlink. If you do not agree to all Terms, you may not access the Site or use the Services.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and Services.
SECTION 1 – ELIGIBILITY & ONLINE STORE TERMS
By using this Site, you represent that you are at least the age of majority in your state or province of residence.
You may not use our products or Services for any unlawful or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction.
Any breach of these Terms may result in immediate termination of Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
Payment information is encrypted during transmission over networks.
SECTION 3 – WELLNESS & MEDICAL DISCLAIMER
The Services provided through this Site are intended for educational, informational, and wellness purposes only.
Nothing on this Site constitutes medical advice, diagnosis, or treatment. The Services are not a substitute for professional medical care, and you should consult a qualified healthcare provider before making any health-related decisions.
We do not provide emergency or urgent medical services.
SECTION 4 – PRODUCTS, DIGITAL GOODS & SERVICES
We offer physical wellness products (including supplements), digital products, wellness plans, memberships, and service packages.
All product descriptions, availability, and pricing are subject to change without notice. We do not guarantee results from any product or Service.
SECTION 5 – PRICING & MODIFICATIONS
Prices for products and Services are subject to change without notice.
We reserve the right to modify or discontinue any Service, product, membership, or feature at any time without liability.
SECTION 6 – REFUNDS, RETURNS & CANCELLATIONS
All sales are governed by our Return & Refund Policy, available here:
👉 https://www.rootcausedr.com/policies/refund-policy
Key terms include:
- All supplement and product sales are final
- Digital products and wellness plans are non-refundable
- Service packages are non-refundable
- Memberships may be canceled with 30 days’ notice
- Service credits expire 12 months from the date of purchase
SECTION 7 – BILLING & ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders at our discretion.
You agree to provide current, complete, and accurate purchase and account information and to promptly update such information as needed.
SECTION 8 – THIRD-PARTY TOOLS & LINKS
We may provide access to third-party tools or websites over which we have no control. These are provided “as is” and “as available” without warranties of any kind.
We are not responsible for third-party content, products, services, or practices.
SECTION 9 – USER CONTENT & FEEDBACK
Any feedback, reviews, testimonials, or other submissions you provide may be used by us without restriction.
You agree that your submissions will not violate any third-party rights or contain unlawful, abusive, or harmful content.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the Site is governed by our Privacy Policy, available here:
👉 https://www.rootcausedr.com/policies/privacy-policy
SECTION 11 – ERRORS, INACCURACIES & OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted.
SECTION 12 – PROHIBITED USES
You are prohibited from using the Site or Services:
- For unlawful purposes
- To violate intellectual property rights
- To transmit malware or malicious code
- To harass, abuse, defame, or discriminate
- To collect personal data without consent
- To interfere with Site security
We reserve the right to terminate access for violations.
SECTION 13 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
The Service is provided “as is” and “as available.”
To the fullest extent permitted by law, Root Cause DR shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service or products.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Root Cause DR from any claim arising out of your breach of these Terms or misuse of the Services.
SECTION 15 – SEVERABILITY
If any provision of these Terms is deemed unenforceable, the remaining provisions will remain in effect.
SECTION 16 – TERMINATION
These Terms remain effective unless terminated by you or us. We may terminate or suspend access at any time for violations of these Terms.
SECTION 17 – ENTIRE AGREEMENT
These Terms, together with our posted policies, constitute the entire agreement between you and RootCauseDr.
SECTION 18 – GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of the United States and the State of Georgia.
SECTION 19 – CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of the Site following changes constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
RootCauseDr
📍 5840 Roswell Rd, Ste 800, Loft 4
Sandy Springs, GA 30328
📞 (678) 218-9073
📧 contact@rootcausedr.com