Privacy policy
Last updated: February 2026
This Privacy Policy describes how RootCauseDr (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.rootcausedr.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
By accessing or using the Services, you agree to the collection, use, and disclosure of information as described in this Privacy Policy. If you do not agree, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, operations, legal requirements, or regulatory obligations. Any updates will be posted on this page with a revised “Last updated” date.
Information We Collect
Information You Provide Directly
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
-Billing and shipping address
- Order and transaction details
-Account information (if applicable)
-Customer support communications
-Providing certain information may be required to access specific Services.
Information Collected Automatically
When you interact with our Site, we automatically collect certain usage data through cookies and similar technologies, including:
- IP address
-Device and browser information
-Pages visited and interactions
- Referring URLs
This information helps us improve website performance and user experience.
Information from Third Parties
We may receive information from third-party providers, including:
-Shopify (website hosting and e-commerce platform)
-Payment processors
-Shipping and fulfillment partners
-Marketing and analytics providers
Any third-party information is handled in accordance with this Privacy Policy.
How We Use Your Information
We use personal information to:
-Process transactions and fulfill orders
- Provide customer support
-Communicate regarding purchases, memberships, or services
-Manage accounts and memberships
- Improve and optimize our Services
- Send marketing communications (you may opt out at any time)
- Detect and prevent fraud or misuse
-Comply with legal obligations
Health & Wellness Information Disclaimer
Our website and online store are intended for educational, informational, and e-commerce purposes only.
This Site is not intended to collect or store Protected Health Information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA). Any health-related information voluntarily submitted through this website (such as contact forms, emails, or customer service inquiries) is not considered medical data and is not governed by HIPAA.
Please do not submit sensitive medical or diagnostic information through this website.
Clinical Services & Protected Health Information
When applicable, clinical or wellness services that require the collection of sensitive health information are conducted through secure, third-party platforms that are separate from this website.
Any Protected Health Information collected in a clinical or therapeutic context is governed by the privacy policies and agreements of those platforms and applicable healthcare privacy laws. Information collected through those systems is not stored on this website.
Cookies
We use cookies and similar technologies to operate and improve our Site, remember preferences, analyze traffic, and support marketing efforts.
You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.
For more information about Shopify cookies, visit:
https://www.shopify.com/legal/cookies
How We Share Personal Information
We may share personal information with:
-Service providers and vendors (e.g., payment processing, shipping, analytics)
- Marketing partners (in accordance with their privacy policies)
-Legal authorities when required by law
-Business partners in connection with legitimate business operations
-We do not sell personal information.
User-Generated Content
If you submit reviews, testimonials, or other content publicly on the Site, that content may be visible to others. We are not responsible for how third parties use publicly available information.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies before providing information.
Children’s Privacy
Our Services are not intended for children under 16. We do not knowingly collect personal information from children.
Data Security & Retention
We take reasonable steps to protect personal information; however, no system is completely secure. We retain personal information only as long as necessary to fulfill business, legal, or regulatory purposes.
Your Rights
Depending on your location, you may have rights to:
-Access personal information
-Request corrections
-Request deletion
-Opt out of marketing communications
Requests may be submitted using the contact information below. Identity verification may be required.
International Users
Your information may be processed in the United States or other jurisdictions where our service providers operate. We rely on legally recognized transfer mechanisms when required.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Root Cause DR
📍 5840 Roswell Rd, Ste 800, Loft 4
Sandy Springs, GA 30328
📞 (678) 218-9073
📧 contact@rootcausedr.com